Case Study
Setting up a Global Competency Center to Maximize Efficiencies
Key Result Highlights
- Successfully established a 30-member team within a month.
- Achieved 50% cost savings in the first year, increasing to 65% by the third year.
- Leveraged AI effectively for quick scaling to meet growing needs.
The Client
The client is a leading edtech company, operating one of the world’s largest Learning Management Systems (LMS). Serving over 6000 ed institutes, they have a learning services arm dedicated to developing curricula for K-12 and higher ed. With around 2000 employees based in the US, the company has a significant global presence.
The Challenges
- Cost and Scalability: The company faced soaring costs in curriculum development due to a largely US-based workforce, impacting its profit margins. The need to scale their team was becoming financially prohibitive.
- Outsourcing: Exploring outsourcing options, they struggled to find a suitable vendor in lower-cost markets, who could understand and develop content for the North American education system.
- Expansion Goals: Their aim was to initiate a 50-member team and expand it to 200 within three years.
Critical Success Parameters
- Cost Reduction and Profitability: Central to their strategy was reducing costs without compromising on quality.
- Gen AI Integration: They aimed to leverage General AI for scalability, coupled with subject matter expert oversight to maintain content quality.
- Cultural and Operational Alignment: Ensuring the new offshore team aligned well with the local U.S. team was a priority.
Our Approach
- Hybrid Team Structure: We proposed a team predominantly based in India, complemented by key roles in the U.S., to balance cost-effectiveness with quality and cultural alignment.
- AI and Human Collaboration: Focusing on a synergistic approach, we integrated Gen AI with human oversight to achieve scalability and quality.
- Strong Governance: A robust governance structure was put in place to ensure smooth project management and early detection and resolution of issues.
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