Platform & Application Support

Leave the Tech Operations to Magic

Explore our comprehensive range of platforms and applications management services designed to make your tech operations smoother than ever.

Who we work with

What we offer

End-to-end support for all your learning technology initiatives.

Our Knowledge Transition experts ensure a smooth shift by providing robust transition planning and kick-off. Our process begins with a thorough discovery phase, where we identify the intricacies of your system to tailor our support to your specific needs.

We understand the importance of vendor accountability. That’s why we showcase our ability to quickly identify, analyze, and resolve issues within SLAs. Rest assured, this approach ensures minimal disruptions to your platform’s functionality. At Magic EdTech, we provide high-quality Incident & Problem Management services, ensuring your tech operations stay resilient and hassle-free. We’re your go-to team for quickly tackling complex issues and fixing problems within the Service Level Agreements (SLA).

Take control with our Access Management services. Whether you need to transfer ownership, conduct an Issues Root Cause Analysis (RCA), or stabilize your system, we’ve got the expertise.

Our team provides you with the tech support capabilities you need to hendle platform-related queries or specific service requests. We excel in handling scheduled jobs and events, ad-hoc requests, and release management.

Launching on mobile app stores? Our Release Management team ensures a smooth process across various technologies – .NET, Java, JavaScript, Vue.js, and more. With expertise in the Education/EdTech domain, we bring a specialized touch to your needs.

Rest easy knowing we adhere to industry best practices. Our team follows ITIL & ISO processes, security standards, and compliance measures, ensuring the highest levels of quality and security.